• hperrin@lemmy.ca
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    14 hours ago

    I agree that Discord sucks for support, but in defense of companies and projects that use it (like my own), it’s free and it works.

    It would be awesome to have some alternative, built on open source software, provided freely to all projects and companies, that a majority of users are willing to join, but that just doesn’t exist. Not at the scale that it’s going to see widespread adoption any time soon.

    I will have a party the day it happens though, because even though I use Discord to provide support for two of my projects, I hate it. I’m just not willing to throw around more hosting resources and dedicate more time to run a support forum myself that 90% of my users wouldn’t be willing to sign up for anyway.

      • hperrin@lemmy.ca
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        5 hours ago

        Yeah, and I use those too, but they’re not good for ad-hoc discussions.

    • zephiriz@lemmy.ml
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      13 hours ago

      Maybe I’m a minority and if it works for you all the power to you. Though I would almost prefer a forum site. Bring back the old days of some forum hosted on a random website. Not some walled garden like Facebook or reddit or discord. I think bb board or something like that is still around or somewhere thing like it. Drop in forum templet for a web site. I don’t think it would really be that much bandwidth to host something like that.

      Anyway I miss the days of signing up for random forums on the internet.

      Edit: https://www.phpbb.com/

    • xvertigox@lemmy.world
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      17 hours ago

      Yup, having to join each server to access information means we (I presume) won’t be able to archive it via ArchiveTeam Warrior.

    • Marvie@lemmy.world
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      15 hours ago

      Is there no open alternative to it? Like old school forums but with a more modern ui and voice chats, and ideally indexed from the wider web. It could be an interesting addition to the fedi verse

  • zephiriz@lemmy.ml
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    20 hours ago

    I joined a discord of a very popular app recently. I do not know why devs like this in any way. If I was them I’d burn it down after the first day. The only thing in the discord is people posting the same few problems over and over and over. It so bad they not only have one bot but 3 that respond with it looks. Like your questing has been asked before please look here… With likes to people asking the same question but with no answer because its some AI trying to help. Even when you try to help someone and reply back with a correct answer you get spammed by these 3 bots. I had to block the 3 bots before I could do anything pertaining to conversation with someone. Why do we live like this…

    A well documented FAQ on a forum would be so much more helpful than this discord garbage. I am someone who does read the fucking manual. But when your manual is a link to discord you deserve to be spamed with the same question 10000’ed times.

  • katy ✨@piefed.blahaj.zone
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    21 hours ago

    me: you got instructions on how to do this?

    google: best i can do is a 20 minute youtube video with no timestamps or a reddit post to a post answered with a deleted post take your pick

    • Taldan@lemmy.world
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      17 hours ago

      Even as someone that likes and uses Discord, I don’t want to join their Discord. It’s so much harder to find answers than just using a search engine, and if it’s something I’m using for work, then I have to create a new account and everything

    • joshchandra@midwest.social
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      20 hours ago

      Discord has such a ridiculous, unfriendly layout, too; almost any other platform has a better UI…

      • JakJak98@lemmy.world
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        20 hours ago

        I think this is double sided

        Yes it is unfriendly but do you remember how it was pre discord? Communities built around vent and teamspeak?

        Discord is a step up from that but it needs to remain a community hub, not a full repository of information. “Visit our website” on the main page is necessary most of the time.

        Also discord has forum posts. These are awful and you can only have like 200 active posts or some rudimentary and small count which means you cant really use it as a forum (let alone the unintuitive layout of them)

        • joshchandra@midwest.social
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          17 hours ago

          I’ve never used Vent nor Teamspeak, either. I just don’t get why Reddit’s/Lemmy’s excellent threading can’t be followed more closely. I understand that IMs fire rapidly and can bury threads up above, but the current format is just too unwieldy for mass discussion.

          Actually, it’s the lack of E2E that I dislike the most. There doesn’t seem to be any easy way to solve real-time child comments, but at least Matrix is E2E. Revolt, while not E2E (and lacking video-streaming), can at least be self-hosted as well. Where Discord excels insanely is in its live screen-sharing; nothing comes close except maybe Google Meet and Zoom.

        • BanMe@lemmy.world
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          18 hours ago

          I don’t use it for gaming, but for backing up a social club that does IRL events, and I’ll say Discord is the worst thing ever until you consider the alternatives.

          WhatsApp was ok but the featureset just wasn’t good enough. I sure do hope Discord gets their shit together but they don’t seem motivated to improve it.

    • Stamets@lemmy.dbzer0.comOP
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      1 day ago

      The annoying thing is they won’t allow you ask the fucking questions. They just remove your comment and say check the sticky.

      I hate them

    • NaibofTabr@infosec.pub
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      1 day ago

      The “they” that make the decision not to invest in proper documentation are not the “they” who will have to answer the same question over and over… that’s somebody else’s problem.

      • Taldan@lemmy.world
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        17 hours ago

        What extra data would they get from Discord over a forum?

        In my experience, it’s usually smaller projects that do this. I’m guessing it’s just easier/cheaper for them to throw it on discord than setup a proper forum/wiki, because that’s the platform they’re already familiar with

        #1 reason I hate it is the fact it’s not globally searchable. That and the fact Discord search isn’t great is probably why they’re answering the same questions over and over

        • anomnom@sh.itjust.works
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          12 hours ago

          Yeah lack of search engine indexing is why I’ve avoided discord. But now that the search engines are dying and slopifying, I’m not sure it really matters.

  • Hemingways_Shotgun@lemmy.ca
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    21 hours ago

    Unless it is something that I really need, and I can’t find an alternative for, the phrase “join our discord for support and updates” is a sure sign that I will not, in fact, be using that product.

  • bonsai@lemmy.dbzer0.com
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    1 day ago

    I just want an api documentation, please 😫

    swagger is fine too if you don’t got anything else. please anything but the discord docs

  • Dave@lemmy.nz
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    1 day ago

    Going through this right now, when a system update broke the game I was playing and the only support channel for my distro is Discord (so far, no one has replied to me on discord 🙁)

    • kautau@lemmy.world
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      21 hours ago

      I wish more distros followed Arch’s footsteps and built comprehensive Wikis

      • infinitesunrise@slrpnk.net
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        20 hours ago

        Everyone told me that Arch was hard so I avoided it for years. They were wrong, the wiki makes Arch a lot easier than most other popular distros. It’s so comprehensive! Bless those contributors. No wading through bulletin board archeology, decaying reddit threads, or half-relevant stack exchange questions.

        • Ephera@lemmy.ml
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          19 hours ago

          I mean, most of the time, the Arch Wiki is just as useful on other distros, too…

          • infinitesunrise@slrpnk.net
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            18 hours ago

            It really is! I’ve used it to troubleshoot Debian issues too! The Arch wiki enriches the entire Linux community.

      • Dave@lemmy.nz
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        16 hours ago

        It’s Nobara, a Fedora derivative. I’ve used it for probably 3 years now, with some brief hops to other distros in the middle, and it’s always been great. Really it’s just Fedora with gaming related stuff preinstalled to make it effortless.

        I actually made a post here, but I think I solved the controller problem and the game is still crashing (even without the controller connected, but the system no longer crashes) so maybe I should make a new post.

  • unexposedhazard@discuss.tchncs.de
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    1 day ago

    I agree with the point, but thats not how that meme format works.

    “Can a robot write a symphony? Can a robot turn a… canvas into a beautiful masterpiece?”

    “Can you?”

    … [stunned expression]

    Thats the original text, so this is really not the right format.

      • Malgas@beehaw.org
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        19 hours ago

        Better to read the short story collection it’s allegedly based on. Yet another case of a movie studio paying for the rights to something beloved so that they can slap the title on something generic and unrelated.

      • unexposedhazard@discuss.tchncs.de
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        23 hours ago

        Honestly you could make an argument against my previous comment saying that the clanker in the original saying “can you?” is just a dumb LLM repeating snarky reddit comments from its training data. Then the accurate reaction would really be “omg what a fucking dumb piece of trash”. In the movie this robot was actually truly intelligent tho iirc. Been a long time since i watched it.

          • Poik@pawb.social
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            19 hours ago

            The book was better, and completely unrelated. The movie is fun, but kind of a dumb action flick. It ignores most of the nuance Asimov would have had to make a movie you don’t have to think about. There’s nothing wrong with that, I just don’t prefer that, unless it’s what I signed up for, like with John Wick or something else obviously just action.