Supermarket I work for recently rolled out AI chatbots to help customers find items without asking us.
I don’t mind helping customers, that’s literally my job. All this has done is it’s changed what questions they ask us. Now instead of asking us where our canned mushrooms are, they ask us where aisle 31 is (I was recently asked this question).
that’s so dumb, one of the chains here has a proper (if extraordinarily well hidden) system where it straight up shows you the area it should be on a map of the store
that, or you go with the hardware store system of “it’s on shelf Home 20, green signs”, and you just go to the area with green signs and look for one with 20 on it.
Supermarket I work for recently rolled out AI chatbots to help customers find items without asking us.
I don’t mind helping customers, that’s literally my job. All this has done is it’s changed what questions they ask us. Now instead of asking us where our canned mushrooms are, they ask us where aisle 31 is (I was recently asked this question).
And there’s only 14 aisles in our store.
that’s so dumb, one of the chains here has a proper (if extraordinarily well hidden) system where it straight up shows you the area it should be on a map of the store
that, or you go with the hardware store system of “it’s on shelf Home 20, green signs”, and you just go to the area with green signs and look for one with 20 on it.