• binarytobis@lemmy.world
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    2 days ago

    Close, they actively fight success. Legally obligated to, even. It’s their fiduciary responsibility to keep you using the app.

        • Cethin@lemmy.zip
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          8 hours ago

          “Rather than require specific outcomes–such as achieving maximum share price–fiduciary duties are largely about conduct, process, and motivation”

          You don’t have a fiduciary responsibility to maximize profit, or anything like that. You have a responsibility to act in accordance to company rules and guidelines, and to act in the company’s interest, not your own.

          There is no requirement to burn to company down to maximize short-term profits, like some people think. That’s usually at the expense of long-term profits anyway, so it could be better for profits to do something better for the customer.

          You’re only required to act “ethically” and keep the company’s interests above your own.

          • Lightor@lemmy.world
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            5 hours ago

            If the company has a goal to make more money every year, then you can justify a lot of actions in that pursuit. And once they have a monopoly you kinda don’t have many options, so they can push more.

            Saying they have a responsibility to keep you on the app may sound silly, but app user churn is most likely measured and has some goal around it. And if a goal is set around that churn then they very much have an obligation to keep you on there as long as possible.