The kind of customer you interface with at 1AM is absolutely NOT going to take “we can’t solve this now; I’ll make sure a supervisor or manager contacts you during the day” as an answer. You typically get quite the earful for something 1st or 2nd shift never has to worry about. After this happens a few times, it more or less eradicates any perks of working this shift.
The kind of customer you interface with at 1AM is absolutely NOT going to take “we can’t solve this now; I’ll make sure a supervisor or manager contacts you during the day” as an answer. You typically get quite the earful for something 1st or 2nd shift never has to worry about. After this happens a few times, it more or less eradicates any perks of working this shift.