Hey thanks. I had always heard the joke that the majority of tech support was knowing how to phrase Google searches, but thought it was a joke…I get the sense it’s more a funny fact.
Funny enough, I’ve done the poking around bit too, both in person and more commonly now remotely. And yeah nobody has demanded anything… so far, lol. If I’m busy, or just have no clue what they’re talking about, I just say that to them and tell them to call our outsourced help desk. So far everyone just drops their head and accepts my answer then makes the call and spends the next 2 to 3 hours deciding if they really need this job.
Hey thanks. I had always heard the joke that the majority of tech support was knowing how to phrase Google searches, but thought it was a joke…I get the sense it’s more a funny fact.
Funny enough, I’ve done the poking around bit too, both in person and more commonly now remotely. And yeah nobody has demanded anything… so far, lol. If I’m busy, or just have no clue what they’re talking about, I just say that to them and tell them to call our outsourced help desk. So far everyone just drops their head and accepts my answer then makes the call and spends the next 2 to 3 hours deciding if they really need this job.